Further, in an effort to minimise the effects of credit card fraud, we reserve the right to carry out random checks, including checks of the electoral roll, and may request you to either fax or post to us proof of your address and a copy of the credit card and recent statement before issuing any tickets. If errors for which you hold Opodo at fault are reported after this time, we cannot be held responsible for any costs associated with correcting these. Some airlines require you to reconfirm your return flight booking at least 72 hours before travel. 2.2 The term "Travel Supplier" includes as appropriate inter alia airlines, tour operators, package holiday suppliers, hotels, hotel chains and hotel aggregators, insurance suppliers and rental car suppliers. You should read all fare rules pertaining to your reservation. 3.7.1 As part of the booking process for flight tickets or hotels, you are given the option to enter the details of any relevant frequent flyer or hotel loyalty programme of which you are a member. It is your responsibility to confirm whether such special assistance requirements can be fulfilled. 3.2.5. In the event that you use an unfunded credit card or a credit card which is rejected by the bank due to any other reason that is caused by you, Opodo will charge a service fee of up to sixty euro (€60) and will provide you with instructions to make effective the payment of your booking. We recommend that you take a printout of your confirmation email with you, although not all airlines will ask to see this. All email addresses used must be valid at the time of booking. In the event low-cost airlines are included in your flight search, we will search the low-cost airline database, and then if you choose to buy, we will process the booking on your behalf. Seulement, il faut que lors de votre réservation Opodo , vous ayez choisi un vol avec la mention “ Annulation gratuite “. In relation to Flight bookings, please note that for itineraries built up of different routings and more than one fare base, there may be more than one set of fare rules. 5.3. 1.6. We kindly remind you that as a general rule, low cost airlines do not accept unaccompanied minors. 1.4. Registered in Commercial Register of Madrid, Volume 36897, Sheet 121 Page M-660117. 1.1 This Website is available to all users (hereinafter referred to as the "User" or "You"), subject to these General Terms and Conditions (hereinafter referred to as "T&Cs"). We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. 3.8.1 We provide below a description of all applicable service fees as described in these T&Cs and you hereby authorize us to deduct these costs from the corresponding refund or payment amounts as applicable. Why rent a car for your next trip? The Opodo Website may contain links to other Websites that are not managed by Opodo, which are included only for reference purposes. This is the moment that your contract in relation to the products and services ordered will come into existence. I have used Opodo for a majority of my bookings but when customer service needed to help the one time I needed it, it failed. What to do if the airline cancelled your trip booked through eDreams due to the COVID-19 outbreak? Opodo will not be liable for any subsequent price increase as a result of payment failure. Enter your email and we'll send you the instructions to recover your password: Follow the instructions in the email to reset your password. Additional Services: Airlines may charge for additional services such as checked baggage, airport check-in, preferred seating, flight entertainment (if available), food, drink and snacks etc. However, protection does not apply to all the Services we provide. For example, a triple room in North America may consist of one double bed and one single bed or a double room in Austria may consist of two single beds. They are misleading. It is always advisable to check the terms and conditions before booking. We are not responsible for any additional costs incurred and advise you to contact the relevant airline to add any additional services and verify charges. Opodo will automatically apply the prices with the corresponding discount for residents. eDreams LLC is not a participant in the Travel Consumer Restitution Fund (TCRF). Please be aware that these checks are only carried out during our standard business hours. 5.1. In particular, any type of use of the images contained on the Opodo Website outside this Website is strictly prohibited without the express consent of Opodo and/or its Suppliers. The current version of the T&Cs will be displayed within the Website from the date on which any changes come into effect. Any sums received by you in this respect constitute the full amount of your entitlement to compensation for all matters flowing from the carrier's actions and which fall within the scope of the Denied Boarding Regulations. Only in the eDreams app! It is recommended that you take out insurance for any travel, especially as there may be circumstances where the Travel Supplier will have no liability. In relation to flights the conditions set out in Annex 1 hereto shall apply, unless otherwise provided in the Travel Supplier terms and conditions. 6.6 Without prejudice to the limitations set out in this clause 8, Opodo shall in no event be liable in respect of any claim in relation to products or services purchased on our Website unless a written notice of the claim is given by you to us within a period 12 months from the date of the booking. Add this option onto your next booking. We act as intermediary in the purchase of Your air ticket. 6.5 Opodo and/or companies from the ODIGEO Group are not liable in the even there are deficiencies with reservations, confirmations and/or execution of any trips or services purchased through Opodo due to reasons of force majeure (including, but not limited to, political, economic, security or climatic disorder that affects safety). Après réservation OPODO d'un vol pour Bali sur Emirates en Avril 2015, 4 passagers, j ai refuse une modification de plan de vol engendrant plus de 9h de retard. We recommend that you take a printout of your confirmation email with you, although not all airlines will ask to see this. So, I called another number of Opodo customer service again (waited around 20 minutes) and they provided (+443333000291), this turns out to be incorrect for car rental customer service as well. Passport and visa regulations can change and you should therefore check with the relevant embassy well in advance of travel. 6.3 The limitation of liability of Opodo is in accordance with the current applicable legislation and particularly in terms of the sectorial regulations of travel agencies. 1.1. Combination Flights: In certain cases, in order to provide special return fares, We combine two one way fares on different airlines or on the same airline. By way of example only: an Economy ticket London to Sydney with the same airline on the same date and time may carry different airmiles depending on the class within Economy eg W, V, X etc. In particular, the User accepts that he or she will only use this Website for him/herself and that the products or services purchased through this Website will be for his or her own use or consumption, or the use or consumption of persons on behalf of whom he or she is legally authorised to act. Opodo. When you make a purchase on the Site or otherwise use this Site, you agree to accept these Terms and Conditions. Besoin d'aide ? The benefits offered can vary between airlines and even for the same airline on the same route in the same class. Travel Agency Licence GC88MD. Please note that Opodo is required to pass your card details to the relevant Travel Supplier for fulfilment of the booking. In any case, Opodo assumes no liability for any damages arising directly or indirectly from the contract between the Travel Supplier and the Consumer relating to the purchase of a product or service offered on its Website. 3.5.5 It is your responsibility to check all details of your travel documents and to notify Opodo of any inaccuracies within 48 hours of receipt (or 24 hours if you are travelling within 48 hours). F. Si l'un des passagers ne peut pas prouver qu'il est résident, son billet ne sera pas valide! The amount of the service fees depends on the products acquired. J'ai acheté trois billets d'avion, via Opodo, pour un voyage en Amérique latine (Paris/Quito - Quito/Lima - Lima/Paris).Je devais partir ... assurance annulation et payer avec ma mastercard (classique, non gold) où il n'y a aucune assurance. (vi) Unaccompanied Minors: Depending on the airline, minors may travel unaccompanied as long as the airline provides this service. If you have purchased a return ticket, the airline requires you to confirm your return flight booking at least 72 hours before travel. If you miss the outbound flight, the inbound flight would not be cancelled by the other airline. Check-in / Checkout times - Generally guests can check into a hotel or other accommodation around 3pm and check out at 11am, local time. Travel Agency Licence GC88MD. Opodo makes the booking on your behalf and your contract will be subject to the Travel Supplier's terms and conditions, which could limit or exclude liability to you (often in accordance with various applicable international conventions). We never share anything without your permission. It may not be modified, reproduced, duplicated, copied, distributed, sold, resold or exploited for commercial or non-commercial purposes, except that you may print out copies of your travel itinerary for personal use, or forward your travel itinerary to a bona fide itinerary management company. Where a flight ticket is downgraded or a flight cancelled, delayed, or boarding is denied by any carrier in circumstances which would entitle you to compensation under the Denied Boarding Regulations 2004, then you are obliged to claim the appropriate sums pursuant to those Regulations from the carrier. All software used on the Opodo Website or belonging to its software Suppliers is protected by national and international industrial and intellectual regulations. Conformement a la reglementation EU,.. Manage booking . 3.1.2 (a) In relation to Flight bookings, please note that for itineraries built up of different routings and more than one fare base, more than one set of fare rules may apply. This confirmation email will provide all the details of the itinerary of your booking. 7.1 The Opodo Website may contain links to other Websites that are not managed by Opodo, which are included only for reference purposes. You will be advised of any fee before you confirm your booking. Flights with the “Free rebooking” label are exempt from this fee. 2.9. You may also be asked to present a credit card as security for any damage that may be caused to the vehicle during your rental. 7.2. Download Opodo - Flights, Hotels & Cars and enjoy it on your iPhone, iPad and iPod touch. All drivers must display a full valid driving licence at time of pick up. Izq., 28006, Madrid Spain and with Tax ID number Number B-61965778 (hereinafter referred as “Opodo”, “we”, “us” or “our”). Flights with the “Free rebooking” label are exempt from this fee. Some itineraries require a change of plane en route. Different countries have different standards; a 3 star hotel in one country is not necessarily equivalent to a 3 star hotel in another. We offer all car types including luxury cars, people carriers and minivans. Please contact the airline you are travelling with for details of appropriate seats. (c) Please note that a "no-show" for a flight may result in your full ticket being cancelled by the airline and therefore may not be refundable. Failure to meet any of these requirements will invalidate your car rental and Opodo will not be responsible for any costs you may incur. eDreams LLC is a Delaware limited liability company, with business address at 3390 Mary Street Suite 116, Coconut Grove, Florida 33133, USA; it is registered as Seller of Travel in the following states: California CST2121263-50; Florida: ST38821; Iowa: 1293; Washington UBI: 603615148. The sender is noreply@edreams.com. You are free to prove that less cost has occurred. (b) In case of tickets issued by non-IATA airlines or where payment for your flights has been taken directly by the airline, requests for refund should be made directly with the airline concerned but the refund service fee shall be due to Opodo entity. This scheme provides financial protection when you book certain flight-based holiday products should the travel company you book with go out of business. 3.4.2. Opodo will not be liable for any subsequent price increase as a result of payment failure. You may incur costs of any change with the other flight if it is necessary. If you have any questions, please contact them directly. A “booking” means any order for products or services you make on our Website which is confirmed by us. 3.3.2. In the event that there is a charge back due to insufficient funds or to any other reasons that is caused by you, Opodo will charge a service fee of up to sixty euro (€60) and will provide you with instructions to make effective the payment of your booking. Please contact the hotel directly to confirm the exact bed configuration before purchase if required. Opodo relies on the information that you provide as being accurate and therefore cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. Prices are shown with rates of exchange calculated on a daily basis. Because I had used a link from Trip Advisor, via Kayak, when I was sent tickets for the wrong dates and subsequently needed to question their web-booking system, I was unable to find the page on my browsing history and had to spend a lot of time and money trying to get through to someone to put it all right. All your booking details will be sent to this email address. ), Opodo does not guarantee any such requests but will pass these requests on to the Travel Supplier/hotel. This confirmation email will provide all the details of the itinerary of your booking. Full payment for all products is required at the time of booking, except for hotel or car rental pay-on-arrival bookings, where a deposit option may be available. In case of a refund from the airline you authorise Opodo to charge £25 to the payment method taken at the time of booking. In Germany, for example, your compensation claim is valid for up to 3 years.In the UK, it’s 6!Most countries offer a generous time period in which to submit your claim, but watch out for Sweden: Swedish claims must be submitted within two months of the flight incident. Card owner must be one of the traveller, holding his card while check in; You can book for up to 7 travellers and 7 infants at a time.

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